Ski ascent to Lanin Volcano summit

What happens if I need to cancel the trip?

If you book your Tour more than 30 days in advance, you will have a 48-hour span after booking to cancel and receive a full refund without any deductions.

After that period of time, if you decide to cancel the Tour, you will have the possibility to do so in accordance with the following indemnity scheme (refunded or to be paid depending on whether the payment was made and received):

100% refunded (or 0% paid) if the cancellation is notified in writing by email to the Guide up to 60 days before the first day of the Tour (minus fees as described below and the eventual non-reimbursable expenses the Guide paid to organize the Tour);

75% refunded (or 25% paid) if the cancellation is notified in writing by email to the Guide between 59 and 30 days before the first day of the Tour (minus fees as described below and the eventual non-reimbursable expenses the Guide paid to organize the Tour);

50% refunded (or 50% paid) if the cancellation is notified in writing by email to the Guide between 29 and 21 days before the first day of the Tour (minus fees as described below and the eventual non-reimbursable expenses the Guide paid to organize the Tour);

0% refunded (or 100% paid) if the cancellation is notified in writing by email to the Guide less than 21 days before the first day of the Tour

 Non-refundable fees that will be discounted from the refund include:

• Administration fee: 3% of the total price of the Tour.
• Service fee: 5% of the total price of the Tour.
• Credit Card fee, if applied: approximately 2.3% of the amount paid by credit card.
• The eventual non-reimbursable expenses the Guide paid to organize the Tour  (accommodation, administration expenses, salaries, porters, food, etc.), to be defined by the guide at the moment of the client’s request for cancellation.

Any other fee that had been clearly mentioned to the client as non-refundable before the client booked.

What happens if the guide cancels the trip because of bad weather/unsuitable conditions?

In case of exceptional circumstances that obliges the Guide to cancel the trip, such as bad weather conditions, he will: 

• Propose an alternative Tour similar to the initial Tour on the same date; or
• Propose to postpone the Tour until a later date; or
• Propose to cancel the Tour.

In the case where Guide proposes an alternative Tour similar to the initial Tour, the User will have to accept this alternative Tour or the Standard cancellation policy will apply.  Please note, that the call to cancel a trip due to bad weather can only be made by the guide (not the client). Under exceptional circumstances, the guide could, however, decide at his sole discretion to refund the client (minus the mentioned fee/s).

Take into account, however, that if accommodation, flights or transfers were included in the trip you booked, then a different policy may apply as the guide will be bound by the provider’s cancellation policy.

We strongly advice to purchase an insurance policy that covers cancellations.

What happens if the guide doesn’t show up or cancels for personal reasons?

If the guide cancels for reason of injury or other, you will get a 100% refund on your trip.