Camp under the stars on Mount Pico, Overnight climb in the Azores

Please note: Booking last minute or close to the trip date does not guarantee availability, as we do not control the permits at the Mountain House.

Attention: Participants must not have gone diving within the 24 hours prior to the Mount Pico climb. The omission of any relevant information is the sole responsibility of the participant, and Tripix Azores reserves the right to refuse participation without refund or liability for any issues that may occur during or after the activity.

Customer Cancellation Policy:

• Cancellations made up to 30 days in advance: 100% refund of the amount paid;

• Cancellations made less than 30 days in advance: Retention of 50% of the total reservation value;

• Cancellations made less than 1 week in advance (up to 4 days): Retention of 65% of the total reservation amount.

• Cancellations made within 72 hours prior to the start of the activity: Retention of 80% of the total reservation amount.

• Cancellations made within 48 hours prior to the activity, no-shows, or issues with air or sea transport: Retention of 100% of the total reservation amount.

• Cancellations due to force majeure: Our cancellation policy does not cover personal situations such as sudden illnesses or family emergencies. However, in cases of force majeure properly proven by documentation, Tripix Azores gives the client the option of a refund or the issuance of a voucher corresponding to the reserved activity, valid for 2 years.

• Rescheduling due to a no-show: Requires a new reservation with full payment.

• Mountain activity cancellations due to weather conditions: €8 per person will be retained for administrative costs.

1. Cancellation after reading the informational PDF (Climbs to Mount Pico)

• After the booking confirmation for climbs to Mount Pico, each participant receives a document (PDF) with essential information about the climb, including mandatory equipment, appropriate footwear, safety guidelines, and physical preparation recommendations.

• Reading this document is the responsibility of the participant.

• If the client chooses to cancel the booking after reading the PDF, the general cancellation conditions outlined in this policy apply (partial or total retention of the paid amount, depending on the notice period), and no full refund will be issued, since all necessary information was already available on the website and in the document provided.

1.1 Weather changes after the start of the activity:The safety of all participants is always our top priority. However, given the mountain environment and its susceptibility to sudden weather changes, situations may arise in which the activity must be interrupted after it has begun. In such cases:

• The ascent of Mount Pico is only initiated if conditions are deemed safe by our team of guides;

• If the activity is interrupted after it has started due to unexpected weather changes, it is considered a partial service;

• A 30% refund of the total amount paid will be issued;

• A 70% retention will apply, corresponding to:

. operational costs already incurred;

. the time and availability of the guide team;

. the logistics involved in preparing and carrying out the climb;

• No full refund will be issued in cases where the activity is interrupted after it has begun, even if the summit is not reached.

2. Capacity Limitations at Mount Pico: Due to the limited number of available spots and the carrying capacity set by the competent authorities – Regional Government of the Azores / Regional Secretariat for the Environment and Climate Change and the Mountain House (160+40 people simultaneously and 320 people within a 24-hour period), during the high season (May to September), once the activity is confirmed and the reservation at the Mountain House is made by Tripix Azores to secure the participants’ spots, if the activity is canceled due to weather conditions, we inform that we may not be able to guarantee a new reservation on the days before or after the scheduled activity due to this limitation. We guarantee Tripix Azores’ full commitment to mitigating, in advance, any occurrence without penalizing the client. If a new reservation cannot be made, the amount paid can be transferred to an alternative activity, subject to availability, or if the client prefers, a refund can be requested, which will be paid as soon as possible within a maximum of 15 working days, considering the necessary adjustments.

3. Participation Requirements for Mount Pico Climb: To participate in the Mount Pico Climb, the participant must be in good physical condition, have motor coordination, and preferably have experience on steep trails. Tripix Azores informs that participants with a sedentary lifestyle may not undertake the Mount Pico Climb activity. For adults over 65 who are not accustomed to physical activity, Tripix Azores reserves the right to request a physical stress test and a medical certificate ensuring the necessary health conditions to engage in mountain hiking and other physical activities. Additionally, it is essential to inform Tripix Azores before confirming the reservation if any participant has: Physical restrictions or recent surgeries, especially in the lower limbs (knees and joints); Fear of heights; Mental restrictions; Heart problems, asthma, or respiratory sensitivity; Diabetes, pregnancy, or other health limitations.

Attention: Participants must not have gone diving within the 24 hours prior to the Mount Pico climb. The omission of any relevant information is the sole responsibility of the participant, and Tripix Azores reserves the right to refuse participation without refund or liability for any issues that may occur during or after the activity.

4. Exclusion Due to Physical Condition:

Mount Pico Climb: After the first 30 minutes and up to a maximum of 1 hour of the activity, if it is found that the participant does not have the necessary physical preparation, motor coordination, or endurance to complete the activity safely and within the expected time, the guide may decide to exclude them from the group. This is to safeguard their physical and mental well-being, as well as to ensure the proper flow of a demanding group activity. This decision may, in exceptional and evident cases, be made before the aforementioned time frame. In any situation of exclusion or withdrawal (whether before, during, or after this evaluation period), 100% of the activity fee will be charged, with no refund applicable.